About the Role

Total Wine & More is seeking a Senior Associate, Operations to join our Store Operations team onsite in our Bethesda, MD office. You will oversee compliance and regulatory tracking, operational projects, and support company initiatives in relation to Store Operations. In addition, you’ll be able to enhance performance and reliability with technology systems in conjunction with operational projects. You will be a conduit between the Field/Stores and the Store Support Center and have a working knowledge of Total Wine & More operating and/or inventory systems. You will report to the Sr. Manager of Store Operations.

You will

• Work with business partners to create processes and documentation to improve efficiencies and meet compliance requirements
• Manage priorities to deliver strategic, cross-functional, and highly visible projects within time, cost, scope, with requirements to improve efficiency
• Build relationships with Total Wine & More store team members, field leaders, and business partners to ensure successful store execution of projects
• Coordinate rollouts, training, operational policy updates, and communications of multiple programs and Store Operations enhancements
• Create store communications that are accurate, clear, and concise to instruct, collect, or inform of store operating procedures
• Promote communication and cross collaboration between departments to drive results.
• Establish training materials, such as quick reference guides, discussion guides, e-learning content, and PowerPoint presentations
• Monitor, evaluate, and continuously assess procedures to improve store efficiencies and sustainability
• Generate reports to track compliance and other processes
• Address customer inquiries and analyze issues and roadblocks to offer appropriate solutions.
• Visit stores to ensure successful store execution of projects and procedures

You will come with

• High School Diploma or equivalent required
• Bachelor's Degree preferred or equivalent years of experience
• 1-4 years of retail management experience, or previous operational support or customer success role
• Ability to work some nights and weekends (if necessary) to meet deadlines
• Ability to actively participate and communicate effectively in training sessions, meetings, and presentations in person and through email, telephone, and conference calls
• Strong planning and organizational skills with the ability to manage conflicting priorities
• Strong attention to detail and the ability to work in a multi-tasking, fast-paced environment
• Intermediate or advanced proficiency in Microsoft Applications such as Excel (Text, Logic, Formulas, Pivot Tables, Charts), PowerPoint, Teams, and Word
• Experience with Business Intelligence tools such as Agilence, Atlassian, Power BI, PowerPivot, and Reflexis

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.careers.totalwine.com!    

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply

Worker Type:

Regular

Pay Range:

$70,470.00 – $114,400.00