Store Support Center

Uncork New Opportunities

Welcome to our Store Support Center! Our offices are located in Bethesda, MD and Boca Raton, FL, where our teams across the enterprise are working together on a mission to connect others through joyful experiences and drive innovation in all we do. Come be a part of a community that gives back, works hard, has fun, and is working to grow the largest independent retailer of fine wine in the nation!

Challenge the Ordinary

We are out of the box thinkers with a passion for creative solutions and driving innovation in how we think, grow, and support our business.

Three Total Wine employees talking and walking down a hallway

One Team

Our corporate office is intentionally titled Store Support Center because we believe a partnership between our stores and offices is a key component to our success.

Community Focus

Our priority is not only on giving back, but also building meaningful relationships and uplifting the causes and events that resonate with our team members and customers alike.

Grow with Us

We are growing and want you to join us for the journey! Our leaders are passionate about building teams that blend diverse experiences across all levels of talent and a focus on empowering internal growth alongside external hiring.

Our Teams

Our Digital team is obsessed with creating engaging and seamless digital experiences for our customers through innovative merchandising, product and omni-channel strategies.

Our Store Operations team is constantly evolving to fit the needs of our growing store population while using cutting edge technology. You will be able to implement, design and execute on key projects that help drive our operational efficiencies, and deliver on top notch customer experience.

Our Marketing & Advertising teams are on a mission to meet our customers where they are on their journey of exploration – where we deliver relevant messaging, engaging creative and welcome them to our community.

In Human Resources, people are our priority. We design and implement programs, processes, and systems that celebrate individuality and empower our team members to use their unique contributions to achieve peak performance.

As a technology driven retailer, our Technology team use the latest tools and methodologies to design, build, integrate and support solutions for our customers and associates. We are cloud-first, data-driven and agile in everything we do.

Our Store Development team is responsible for the design, construction and maintenance of all stores and the corporate office. This also includes merchandise allocation, interior design, and the look and feel of our stores to the customer.

Our Merchandising teams bring the world’s best brands of wine, spirits, beer, cigars, gifts, accessories and food to our store shelves. We manage Supplier relationships, decide store assortments, set retail prices, and manage product ordering and inventory productivity. We are customer-focused, category and market business owners who drive value and competitive advantage for Total Wine & More.

Our Legal and Public Relations team is here to serve up a top-notch reputation and brand recognition for our customers. You will find a passion for compliance, governance and appetite to stay abreast of the alcohol business trends and what makes our business unique.

Our Finance team leads the charge for our business growth and scalability. You will bring your passion and insight for numbers, financial planning, and accounting to create the best long-term experience and strategy for the organization.

Our Customer Care Center team (C3) team is our front line of support for the digital customer experience. Team members interact with customers and stores via phone, email and chat on a multitude of topics to provide best in class service.

Our Loss Prevention team is committed to keeping our team members, assets and customers safe and protected. Here you will bring your curiosity to look under the hood and influence corporate programs supporting compliance, audits and store profits across the enterprise.

As a rapidly growing retailer, our Real Estate team is critical to the success of finding the perfect blend of location, ambience and customer. You will play a critical role in the long-term success of bringing our stores to the communities we work and serve in.

Store Support Center FAQ

To explore available job opportunities near you, simply open our positions page and enter your city or zip code. Once you’ve found a position you are interested in, complete the online application.

Your application will be reviewed by the hiring team and if selected to proceed, someone will contact you and schedule an interview. This may be a phone or in person interview.

The hiring process typically takes two weeks. This time frame includes on-site interviews with member(s) of our leadership team and a pre-employment background check.

Qualifications vary depending on the position you are applying for. For more information, review the job posting; where you can learn more about the role, including role expectations, qualifications and physical requirements. We also share information to give you insight into our entrepreneurial spirit and ways that we create a joyful experience for our people and customers.

Log into your Workday profile and register for Job Alerts. When a job is posted that fits your criteria, we will send you an email and provide the link to apply on our career site.

When submitting your application, include the person’s name in the referral section and we’ll connect with the team member and confirm the referral.

Log into Workday using the email and password used when creating your profile and applying. Once logged in, navigate to Candidate Home page and scroll down to “My Applications.”

New hires are invited to complete pre-boarding tasks prior to their first day, including personal information, tax forms, etc. Onboarding activities are then completed on the new hire’s first day, where you will receive all the information, tools, and support needed to get started and integrate into your new role. You’ll also learn about our company’s innovative spirit and vision.

We offer a range of development opportunities for team members to grow and excel. In addition to our mentoring programs, we empower the team to take part in a variety of leadership initiatives designed to sharpen your skills and pave the way for you to accelerate your career. Programs such as Emerging Leaders, Evolving Leaders, and Ignite give participants hands-on experience in business management, empowering them to lead with confidence and make a real impact.

We prioritize an entrepreneurial spirit. We are passionate about developing team members by providing them the tools, training and support needed to build skills needed for advancement. Our focus on promoting from within ensures employees have the opportunity to grow their careers with us.

Employees based at our corporate headquarters, known as the Store Support Center (SSC), are expected to work in the office five days a week. Working in office provides opportunities for collaboration enhancing innovation and entrepreneurship.

At our headquarters, we continue to build our legacy by cultivating a dynamic and inclusive team culture that prioritizes collaboration, celebrates diversity, and recognizes both team and individual achievements. This approach drives personal and professional growth, fosters an innovative work environment and a strong sense of belonging and engagement among all employees.

We are a business casual organization blending the formality of traditional office attire with the comfort of casual wear. While maintaining a professional atmosphere, our dress code is more relaxed and comfortable than conventional office clothing. Ties are not required for men.

We offer a comprehensive benefit package designed to help you balance the demands of the job and thrive today and prepare for tomorrow. Benefits are dependent on scheduled hours worked. For additional information, please review our Benefits Q&A section for more information.

We value a diverse team. For additional information, please review our Diversity, Inclusion & Culture Q&A section.

Yes, we offer Employee Resource Groups (ERG). For more information about our Diversity, Inclusion & Culture initiatives, check out our Diversity, Inclusion & Culture Q&A section.

Latest Support Center Roles

Associate, Regional Buyer
Store Support Center
In Office
Posted: 6/6/25
View Job
Sr. Manager, Digital Merchandising Wine
Store Support Center
In Office
Posted: 6/6/25
View Job
Associate, Regional Buyer
Store Support Center
In Office
Posted: 6/6/25
View Job