Supervisor

Location: Houston, TX
Category: Stores
Job ID: JR100969
Employment type: Full_time
Location type: In Store

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.

You will

  • Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
  • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
  • Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
  • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
  • Maintain store safety and cleanliness standards across the store.
  • Perform other duties as assigned.

What we're looking for

  • High School Diploma or equivalent preferred
  • 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
  • Strong interpersonal skills and a team player mindset
  • Experience resolving customer issues and coaching peers.
  • Familiarity with the point-of-sale systems and inventory management software
  • Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements (with or without accommodations)

  • Must be 21 years of age or older
  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day
  • Climb ladders and lift 50 lbs. overhead and repeatedly
  • May be exposed to various outdoor weather conditions throughout the workday

Crafted for You

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!.

Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Pay Range:

$18.02 – $25.23

Date posted: June 9, 2025

APPLY NOW

APPLY NOW

Similar Jobs

Spirit of Innovation

Total Wine & More was established 30+ years ago from a spirit of innovation and entrepreneurship by two brothers, David & Robert Trone. Their vision to bring selection and service to customers is the foundation of our today.

5 Total Wine employees smiling and standing in front of bottles in a store

Embracing Growth

Our success and growth are largely in part to our team’s ability to innovate, take chances, and being empowered to act. This enables us to be relentless in our mission to deliver exceptional customer service by leveraging new technologies, processes, and ideas.

A beautiful outdoor dinner table setting with smiling people holding up their wine glasses.

Where Stories Unite and Toasts Ignite

Building a culture that combines hard work with having fun is encouraged. After all, we have the privilege of creating experiences not only for our customers but also creating an environment where team members can be themselves and share their stories and connect with each other.

Crafted for You

We offer a wide range of benefit offerings that are crafted to ensure our team can balance the demands of the job with the rest of their lives