Program Manager, Merchandising Technology

About the Role

Total Wine & More is seeking a Program Manager, Merchandising Technology, to join our Merchandising Analytics and Technology team in our Bethesda, MD office. You will support Project Fusion, our enterprise-wide transformation initiative focused on modernizing our merchandising and supply chain systems by building modern, scalable software. The ideal candidate will be highly organized and bring a strong foundation in project/program management. This position reports to the Vice President, Merchandising Analytics and Fusion, and will collaborate cross-functionally with Merchandising, Technology, and Store Support Center teams. 

You will

• Provide tools and support for visibility & communications on status, progress, issues at program level and across the various components of the program
• Collaborate closely with product owners, business leaders, and technical stakeholders to drive scoping and planning for projects
• Track and report on progress on a wide range of initiatives within Fusion, escalating key decisions and risks as necessary
• Communicate with business users, program leadership, and Total Wine executive leadership team on Fusion program updates, timelines, risks, and key decisions
• Work with business leaders and product owners to ensure all Fusion workstreams have robust documentation and QRGs that are easily accessible to business users
• Define and track KPIs to measure business value and benefit realization
• Facilitate change management as new Fusion tools are rolled out

You will come with

• 7–10 years of experience in project/program management, or related roles
• Proven ability to manage cross-functional projects with multiple stakeholders and competing priorities
• Experience supporting large-scale system transformations (e.g., ERP implementations, process redesign, system migrations)
• Proven experience leading and facilitating meetings, taking notes, distributing project updates and tasks, following up and following through to ensure project deliverables and issues are addressed on time
• Excellent communication, organizational, and stakeholder management skills
• Retail or merchandising experience is a plus
• Experience working with Product Management and Agile teams is a plus

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.