Senior Associate, Digital Operations

About the Role

Total Wine & More is seeking a Senior Associate, Digital Operations, to join our Digital Store Operations team in our Bethesda, MD office. You will help analyze and improve efficiency for digital orders, pickup, and delivery nationwide. You will collaborate with cross-functional partners to drive strategic projects that expand digital operations, while developing and communicating updated training, procedures, and policies. This role requires a strong focus on process optimization and a keen understanding of digital fulfillment workflows. You will report to the Senior Manager of Digital Operations.

You will

• Support day-to-day digital order fulfillment operations, including delivery, curbside pickup, in-store pickup, and shipping, ensuring efficiency and compliance with company standards
• Collaborate with business partners to develop policies, processes, and documentation that enhance operational effectiveness and align with compliance requirements
• Manage priorities for strategic, cross-functional projects, ensuring successful execution within time, cost, and scope constraints
• Develop and distribute store communications and training materials, including quick reference guides, eLearning content, and PowerPoint presentations, to enhance operational efficiency
• Collect, analyze, and report on digital operations performance metrics, using data to drive process improvements and enhance customer experience
• Ability to work a flexible schedule as needed

You will come with

• Bachelor's Degree preferred
• 1-4 years’ experience as an Assistant Store Manager or Business Analyst with a focus on process and policy improvement is strongly preferred
• Strong planning, organizational, and time-management skills with the ability to manage conflicting priorities in a fast-paced environment
• Excellent verbal and written communication skills, with the ability to present information clearly and collaborate across departments
• Strong analytical and problem-solving abilities, leveraging data analysis tools to drive process improvements
• Proficiency in Microsoft Excel (including pivot tables), along with knowledge of querying relational databases using MS Access or SQL
• Strategic thinker with the ability to anticipate operational challenges and implement effective solutions
• Self-motivated with a strong business sense and professional presence, demonstrating a customer-centric approach to digital operations

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.careers.totalwine.com!    

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.