Business Analyst, Store Operations

About the Role

Total Wine & More is seeking a Sr. Analyst, Store Operations who will facilitate operational projects and data-driven decisions for multiple business channels. Working with Ops, IT, and partners, you will drive the implementation of business process enhancements to improve productivity in the stores, reduce costs and provide technical solutions driving through technical enhancements that improve store processes. You will be a conduit between the Field and the Store Support Center and gain working knowledge of Total Wine & More's operating and inventory systems. You will report to the Manager, Store Operations and work onsite at our Bethesda, Maryland headquarters.

You will

• Oversee daily operational reporting functions supporting Store Operations.
• Collaborate with Operations, IT, and leadership to develop and implement technical and business process improvements.
• Troubleshoot and optimize custom and third-party software to improve operational efficiencies.
• Manage data and collaborate on program enhancements to solve operational barriers.
• Gather requirements, perform cost/benefit analyses, and lead project deliverables (e.g., documentation, process maps, test cases).
• Create and deliver process improvements and training to end-users within company guidelines.
• Develop reports using SQL and PowerBI to provide insights for major Store Operations projects.
• Availability to do out of state travel up to 25% of the year and work some nights and weekends when needed.
• Ability to lift 30+ lbs and climb a ladder.

You will come with

• High School Diploma or equivalent required
• Bachelor's Degree preferred or equivalent years of experience
• 1-4 years Reporting analyst experience preferred or
• 1-4 years Total Wine & More Corporate reporting analyst experience (Power BI, SQL, SIP, X-Store POS or APEX)
• Advanced skill level in Power BI & Excel (perform data analysis and report development) required.
• Business process improvement skills and methodologies (e.g., BPR, Six Sigma, CMMI).
• Understanding of querying relational databases using MS Access or SQL.

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

PAY RANGE: $75 – $85K