Analyst II, Store Operations

About the Role

Total Wine & More is seeking a Reporting Analyst, Store Operations to join our Store Operations team in Bethesda, MD. In this role, you will support reporting, analytics, and operational enhancements that help drive field productivity, optimize scheduling and labor utilization, and improve overall store performance. You will work closely with partners across Store Operations, IT, and other cross-functional teams to produce accurate reporting, analyze operational trends, and contribute to projects that streamline store processes. This is an excellent opportunity to apply your analytical skills and grow within a fast-paced retail environment. You will report to the Director, Workforce Management & Analytics.

You will

• Produce daily, weekly, and monthly reporting and dashboards that track key operational and workforce performance metrics.
• Execute SQL queries and use reporting tools (e.g., Power BI) to translate operational data into clear insights that support business decisions.
• Conduct recurring and ad hoc analyses to identify trends, highlight performance opportunities, and support key operational initiatives.
• Partner with cross-functional teams to provide reporting and analytical support for field leaders and operations programs.
• Contribute to the execution of new tools, reporting enhancements, and process improvements designed to increase field efficiency.
• Support field teams with data interpretation, ensuring reporting accuracy and accessibility.
• Develop and maintain documentation such as process maps, use cases, and testing plans to support system enhancements and operational improvements.

You will come with

• Bachelor's Degree preferred
• High School Diploma or equivalent required
• Less than 1 year Experience reporting or business analyst experience (experience with Power BI, SQL, SIP, X-Store POS, or APEX preferred).
• Intermediate Excel skills (formulas, pivot tables, and data analysis) and proficiency in PowerPoint.
• Familiarity with reporting software such as Power BI or Tableau.
• Experience querying relational databases using SQL or MS Access.
• Intermediate analytical skills with the ability to translate data into actionable insights.
• Excellent attention to detail, organization, and communication skills.
• Ability to manage multiple priorities and deliver accurate reporting in a fast-paced environment.

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.