Sr. Analyst, Store Operations

About the Role

We are looking for a Senior Analyst, Store Operations to join our Workforce Management team within Store Operations. You will lead operational projects and data-driven decisions for multiple business channels. Working with Ops, IT, and partners, you will help with the implementation of business process enhancements to improve productivity in the stores, reduce costs and provide technical solutions driving through technical enhancements that improve store processes. This position will deliver reporting that helps ensure the fields success on daily business. You will be a conduit between the Field and the Store Support Center and gain working knowledge of Total Wine & More's operating and inventory systems. You will report to the Director, Store Operations and work at our Bethesda, Maryland headquarters.

You will

• Process daily, weekly, and monthly operational reporting for field dashboards, key performance metrics, and ad hoc analysis and reporting.
• Develop reporting via SQL querying and Power BI to translate financial and operational data into insights for major Store Operations Projects.
• Generate recurring and develop ad-hoc analysis to identify, interpret, and focus field management on variables impacting store performance to KPMs.
• Effectively communicate and frequently present analysis to senior Store Operations department and Field leadership.
• Lead the development of project deliverables such as As-Is/To-Be documentation, process maps, use cases, and test cases.
• Availability to do out of state travel up to 10% of the year and work some nights and weekends when needed

You will come with

• High School Diploma or equivalent required
• Bachelor's Degree preferred or equivalent years of experience
• 3+ years Reporting analyst experience
• Intermediate skill level in Excel (Advanced Formulas and Macros – performing data analysis and report development) and PowerPoint required.
• Project management certification / best practices or tools (e.g., PMBOK, CMM).
• Reporting software experience (PowerBI, Tableau, etc)
• Experience querying relational databases using SQL or MS Access.
• Experience with coding languages (Python, Java, C++, HTML, etc)

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.