Associate, Promotions Operations

About the Role

Total Wine & More is seeking Associate, Promotions Operations to join our growing Marketing team in our Bethesda, MD office. We are looking for an individual to support the execution of our omni-channel promotions across our 250+ stores. In this role you will undergo our end-to-end quality assurance processes across all 20+ promotional programs, discover root-causes of reported issues, and support our store and customer experience teams. You will report to the Manager, Promotion Operations. 

You will

• Build omni-channel promotions across designated promotional program(s)
• Undergo individual, peer and team QA processes
• Cross-functional collaboration on promotional process and to ensure accuracy of all TWM promotions
• Troubleshoot promotion issues reported by store teams, customer experience or business partners, providing clear communication and resolutions through JIRA
• Learn and retain subject-matter knowledge on all TWM promotional processes and system functionality, often sharing this with partners throughout the company

You will come with

• Bachelor’s degree
• At least 1 year of experience working in a corporate retail environment preferred
• Proficiency with time management, organization and task prioritization
• High attention to detail, excellent communication skills and teamwork
• Flexibility and ability to work in a fast-paced, at times ambiguous environment and multi-tasking with minimal errors
• Competence with working across multiple platforms and data entry

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.careers.totalwine.com!    

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.