Senior Business Analyst, Corporate Systems

About the Role

Total Wine & More is seeking a Senior Analyst, Corporate Systems to join our Technology team in Bethesda, MD. In this role, you will manage the delivery and ongoing support of multiple enterprise applications across HR, Store Operations, Payroll, and Finance, ensuring these systems effectively enable business goals and daily operations. As part of the Corporate Systems team, you will help guide and enhance new development initiatives, focusing on improving the value, reliability, and user experience of the applications relied upon by our business partners, employees, and candidates. You will collaborate closely with cross-functional stakeholders to understand needs, recommend solutions, and contribute to continuous improvement across our technology ecosystem. This role reports to the Sr. Director, Marketing & Corporate Systems.

You will

• Oversee application support and vendor relationships with frequent interaction with application users and 3rd party software vendors, serving as the subject matter expert for operational support related activities.
• Configure, troubleshoot, debug, and support technical solutions and integrations.
• Coordinate maintenance, configuration changes, patches, and releases.
• Plan medium to large, budgeted projects observing Project Management methodologies while managing all Vendor Documentation and Service Level Agreements
• Manage and optimize system performance by monitoring application health, identifying improvement opportunities, and implementing solutions to ensure scalability and reliability.

You will come with

• Bachelor's Degree in Technology or related field preferred or equivalent years of experience
• 3-6 years’ experience managing all aspects of a medium to large-scale complex technology projects preferred
• 3-6 years’ experience working in software development or with SaaS solutions with exposure to all phases of the software development lifecycle preferred
• 1-4 years’ proficiency in Workday integration tools, including EIB and Workday Studio, with hands-on experience in report creation, data validation, and system enhancement initiatives. preferred
• System Integration Expertise Proven experience building and supporting both flat file and API-based integrations, ensuring seamless data flow and system connectivity.
• Business and Technical Requirement Translation: Skilled in eliciting, documenting, and translating business requirements into actionable technical specifications for development and implementation.
• Technical Proficiency: Strong technical capabilities in system configuration, troubleshooting, debugging, writing SQL queries, and performing thorough testing.
• Project and Change Management: Experienced in managing projects and implementing change management processes to ensure smooth transitions and alignment with business objectives.
• Methodological Adaptability: Proficient in applying various project methodologies, including waterfall, hybrid/iterative, and agile/SCRUM, tailored to project type and business needs.
• Communication and Collaboration: Excellent communication, negotiation, presentation, and relationship-building skills, fostering effective collaboration across teams and stakeholders.
• Proficient in Workday integration tools, including EIB and Workday Studio, with hands-on experience in report creation, data validation, and system enhancement initiatives.

We offer

• Paid Time Off (PTO) 
• Generous store discounts 
• Health care plans (medical, prescription, dental, vision) 
• 401(k), HSA, FSA, Pre-tax commuter benefits 
• Disability & life insurance coverage 
• Paid parental leave 
• Pet insurance 
• Critical illness and accident insurance 
• Discounted home and auto insurance 
• College tuition assistance 
• Career development & product training 
• Consumer classes 
• & More! 

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. 

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.